FAQs

General FAQs

What is Troll X?

Troll X is Australia’s first online trading card subscription which boasts a huge value proposition to all its members. Starting from as little as $14.95 per month, Troll X provides you access to store discounts, sealed Pokemon products, acrylic lines, weekly giveaways and huge quarterly giveaways. Have a chance to win items that are truly hard to find while having access to the cheapest retail products available Australia wide. 

Troll X was created by a group of individuals that wanted to share and interact with the hobby on a different level. Chris, the founder of Troll Aus, and Steven, Co-founder of Troll Aus along with Michael wanted the community to have access to collectables that are out of reach, while still providing amazing values for the hottest new items.

We wanted to create a space that immersed different facets of the hobby under one umbrella, while building a community of like-minded individuals that wanted to come on this journey with us. We can’t wait to explore everything that is Troll X with the community and our member base.  

Your journey awaits, all you have to do is accept the path with us. Click here to join us today.

Troll X is a privately owned Australian company. Chris, Steve and Michael are all very proud to have an institution born on Australian soil.

Troll X is fully backed by one of the biggest collectible stores in Australia, Troll Aus Pty Ltd. We have built the model around the founder of Troll Aus, Chris, and the reputation that comes with being a partner of Troll and Toad.

Not only are we a household name, we have the infrastructure and distribution network to ensure we have the ability to deliver to our members. Steven and Michael are both experts in sourcing high end collectibles and verifying their authenticity.

As a team you have a plethora of experience backing this model in every facet required to deliver the best value and authentic products in the hobby.

Absolutely! We welcome individuals from all walks of life. If you share our passion and culture for community and the hobby, you’re in the right space.

The membership tiers work in the following format. 

Everyday tier

  • 3% discounts off all Troll Aus Products
  • 5% discounts off all Troll Aus live breaks
  • 10% Discount to premium protection
  • Guaranteed allocation of two booster boxes at set release
  • Access to two items during our catalogue sale updated monthly  
  • One entry into all weekly giveaways. (Tickets are compounded weekly and accumulate week to week to grow your chances of winning)
  • One entry into all vault giveaways. (Tickets are compounded monthly and accumulate monthly to grow your chances of winning)
 

Collector Tier

  • 6% discounts off all Troll Aus Products
  • 5% discounts off all Troll Aus live breaks
  • 15% Discount to premium protection
  • Guaranteed allocation of six booster boxes at set release
  • Access to six items during our catalogue sale updated monthly   
  • Three entries into all weekly giveaways. (Tickets are compounded weekly and accumulate week to week to grow your chances of winning)
  • Three entries into all vault giveaways. (Tickets are compounded monthly and accumulate monthly to grow your chances of winning)
 

Investor Tier

  • 10% discounts off all Troll Aus Products
  • 5% discounts off all Troll Aus live breaks
  • 15% Discount to premium protection
  • Guaranteed allocation of twelve booster boxes at set release
  • Access to twelve items during our catalogue sale updated monthly  
  • Six tickets into all weekly giveaways. (Tickets are compounded weekly and accumulate week to week to grow your chances of winning)
  • Six tickets into all vault giveaways. (Tickets are compounded monthly and accumulate monthly to grow your chances of winning)
 

Legendary Tier

  • 15% discounts off all Troll Aus Products
  • 5% discounts off all Troll Aus live breaks
  • 20% Discount to premium protection
  • Guaranteed allocation of thirty booster boxes at set release
  • Access to thirty items during our catalogue sale updated monthly
  • Twenty tickets into all weekly giveaways. (Tickets are compounded weekly and accumulate week to week to grow your chances of winning)
  • Twenty tickets into all vault giveaways. (Tickets are compounded monthly and accumulate monthly to grow your chances of winning)

Prior to the launch of the new set, the preorder window will open for four weeks. You will receive an email when this goes live and will have the opportunity to preorder booster boxes from the upcoming release based on your allocation amount available in your tier, at the lowest retail market price at $159.95.

You will then proceed to pay and select either local pick up at the Troll Aus store in Adelaide or shipping will be calculated based on your location. All orders will be processed and dispatched one day prior to release day with updated tracking provided to the member.

As the Troll X infrastructure grow’s, we aim to have dispatch centres nationally.

Once every month Troll X will run a catalogue sale through the website. This sale will purely be to offer additional sealed Pokemon products on top of pre-orders for new set releases.  

The sale will be held on the second Friday of every month and units of sealed products will go live on the page for members to buy. The amount you are eligible to purchase reflects the allocation amount in your tier you have selected. (eg Investor tier has access to twelve booster boxes, which will allow the user to purchase twelve units during the catalogue sale). However, all members will NOT be guaranteed allocation, it will be a first in fist serve basis.  

You will be notified through email what products will be featured as catalogue items earlier the same week. 

The sale will run from Friday through to Sunday, orders for these products will be dispatched by the following Friday and tracking will be updated to the user via Australia Post.

Troll X to Troll Aus discounts are only a click of the button away. Once you have subscribed to Troll X, you will be provided with a personalised discount code that you can enter during the checkout process on the Troll Aus website. The discount codes will be emailed to all subscribers.

This discount code can only be used with the account that you have signed up with and is not transferrable to anyone else.

Don’t want to pay shipping? Hit collect in store and we’ll have your order ready to come and pick up. We plan to have dispatch centres in every state in the future as we build our infrastructure, however in the interim you will be able to collect all orders from the Troll Aus store in Adelaide.

Membership FAQs

The value proposition of being an X member is just simply put as unbelievable. Each tier is designed to give more and more savings year on year. The tiers are tailored based on your spending habits and as cheap as $14.95 per month or only $159.95 per year. Each tier boasts saving via the in-store discounts to Troll Aus, discounts to breaks, discounts to premium protection acrylic lines, allocation of booster boxes at $159.95, catalogue sales every month on X, chances to win thousands of dollars of prizes every year.

The model just keeps on giving to members week on week, month on month, year on year. You will never be disappointed with how much value you truly save by being an X member.

Tier membership is completely fluid, and you’re able to upgrade or downgrade your membership anytime so long as the tier options are available and open. All tiers will have spots open based on how many people we allow in the model. The overall model only allows for entrants based on the number of allocations we open at a time.

Due to the infrastructure and scaling required to bring on new members, we only open new spots to memberships every 3-6 months. This feature is about protecting our members and ensuring we can deliver on every area of the model as we scale up to new member allocations. If you need more information surrounding this matter please email us on support@trollx.com.au

Weekly giveaways are drawn every week on Friday evenings. Once a winner is drawn, they’re emailed to notify them of the win and we will either post the item out or have them pick it up in person.

The vault giveaways operate differently. The vault opens once every three months when we give away a huge collectible piece or a cash buy out instead of the item. The other main difference is that weekly giveaways tickets accumulate on a weekly basis while the same formula is applied to the vault however vault tickets accumulate monthly only.

Ultimately this is a rolling ticketing system which allows the member to be rewarded for the longer periods they stay in the model.

First you have to register to make an account. To do this simply hit the register link here and follow the prompts. Then once you have done that this takes you to your account.

Already registered? Just hit the link to your account at the top right of the page or hit the following link provided here.

The Vault FAQs

The vault is an exclusive giveaway feature of the Troll X, which boasts the most prestigious and sought after vintage, sealed and graded collectibles. We will be sourcing these products worldwide to fill the vault with some of the best prizes in the hobby. Each quarter we plan to make the prizes bigger and better. As we grow and scale our numbers our first target of 10,000 members would see us go for the dream of giving away a Base Set 1st Edition booster box in the foreseeable future.

Each membership tier offers different levels of free entries into our giveaways. Choose the membership package that suits you and find all of your free giveaway entry numbers listed in your account dashboard.

All of our giveaways are conducted via electronic methods using licensed, independent random generators. All major TrollX Grail Giveaway draws are registered with the appropriate governing bodies for the draw. The permit numbers for the draws can be found on our Terms and Conditions page.

Giveaways close at 5 PM AEST every Friday, and the winner(s) are announced the following Monday via our Winners page.

Only TrollX members are eligible to participate in our giveaways. There are no entrant restrictions for the giveaways.

We contact giveaway winners via phone call, text message, and email. Winners’ details will be published on our website.

We will never contact you to ‘claim’ a prize via social media. If you are contacted via social media advising that you have ‘won a prize’, please call or email us immediately.

There are no costs associated with receiving or collecting any of our giveaways.

Other FAQs

Absolutely! We are always on the lookout for the most coveted collectible items. Contact us with your inquiry/item, and we’ll be more than happy to discuss it with you!

We are always looking to expand the benefits we offer to our Troll X members. Please get in touch via support@trollx.com.au, and we can discuss how to connect our customers with your retail offering or promotion.

Email Us

If you do not wish to contact us via phone, and would prefer to message us, you can do so via email. We will do our best to respond within 24 working hours.

ONE TIME ENTRY/PACKAGE PURCHASE

This shortcode can only be used on a product page.

  • Buying any package automatically applies you an everyday tier membership account on TrollX
  • Extra entries purchased through the package vault add to your accumulated entries earned through your existing subscription if you’re already an X member.
  • Limited packages apply to this service. Only 1500 packages will be made available to purchase.